Privacy Policy

Setrlink is a delivery software business operating from Jamaica. We are the data controller for the information described in this policy. You can reach us at info@setrlink.com or on (876) 875-7267.

On our public marketing pages we count visits so we can see what is working. This is deliberately limited, and we want to be specific about it rather than hide behind the word “analytics”:

• A cookie named sl_visitor stores a random identifier so that one person opening four pages is counted as one visitor rather than four. It holds no name, email or any other detail about you.
• We record which page was opened, when, and which link or advert brought you to us (the referring website and any campaign tags in the address).
• We work out an approximate country and city from your IP address. To do that, the IP address is sent to a third-party lookup service (ipwho.is) and the resulting town and country are stored. We do not store your IP address itself against your visit.
• We use the Meta Pixel on our marketing pages, which reports page views and enquiry events to Meta (Facebook and Instagram) so we can measure our advertising. Meta processes that data under its own privacy policy. You can limit this in your Facebook and Instagram ad settings, or with a browser that blocks trackers.

None of this happens on a delivery company’s storefront checkout. It is limited to our own marketing pages.

We rely on three grounds under Jamaica’s Data Protection Act. Contract — we cannot run your account, take an order or complete a delivery without the relevant details. Legitimate interests — keeping the service secure, preventing fraud and understanding which pages and adverts work. Consent — for marketing emails and advertising cookies, which you can withdraw at any time.

We do not sell personal information to anybody, ever. We share it only with the suppliers needed to run the service:

We will also disclose information if the law or a court in Jamaica requires it.

Setrlink is white-label software. Each delivery company running on it controls its own customers, merchants, drivers and orders, and is the data controller for that information — we hold and process it on their behalf. One company can never see another company’s data.

If you ordered from a storefront and want your details corrected or deleted, contact that delivery company directly. If you cannot reach them, write to us and we will help.

Account and order records are kept while the account is open and for up to seven years afterwards, which is what tax and accounting rules require. Driver GPS positions are kept for a short operational window and then removed. Website visit statistics are kept in aggregate. Marketing lists are cleared as soon as you unsubscribe.

You have the right to:

• ask what personal information we hold about you, and get a copy;
• have anything wrong corrected;
• ask us to delete information we no longer need to keep;
• object to your information being used for marketing, and unsubscribe at any time;
• ask us to restrict how we use it while a complaint is being sorted out;
• complain to the Office of the Information Commissioner in Jamaica.

Write to info@setrlink.com and we will respond within 30 days. There is no charge.

Connections to the site use HTTPS encryption. Passwords are stored hashed, never in plain text. Database access is restricted, and each company’s data is separated at the database level so it cannot leak between businesses. No system is perfectly secure, but if a breach ever affected your personal information we would tell you and the Information Commissioner promptly.

If this policy changes we will update this page and change the date at the top. Questions, requests or complaints go to info@setrlink.com or (876) 875-7267.